ISP Compensation suspended

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midlandsfirst
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ISP Compensation suspended

Post by midlandsfirst » Wed Mar 25, 2020 9:09 pm

Just received from my isp. This seems to have been kept quiet by Ofcom/Govt

"Yesterday, Ofcom announced its intention to temporarily suspend the obligations of providers under the Automatic Compensation Scheme.

The scheme itself does contain an exception relating to civil emergencies, and Ofcom has taken the decision that in the present situation it could be reasonably viewed that this exception should apply.

What this means is that providers will not be obliged to compensate customers when service is not provided or delayed. However, there is an expectation that providers will do everything in their power to continue to provide the best possible service, which is exactly what we intend to do at Zen.

The reason for this is to enable providers like Zen to give priority to vulnerable customers and those working in critical national infrastructure.

Although we will no longer be providing automatic compensation for the time being, we are still able to look at each incident on a case by case basis.

As always, we will continue to monitor the situation – and the current government advice – and will keep you updated."

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